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Janine Kortsep is a seasoned professional in customer success strategy and operations, currently serving as Senior Manager at Twilio. Previously, Janine held the position of Senior Manager for Revenue Strategy and Operations at Celonis and served as Associate Director of Customer Success at both InMarket and NinthDecimal prior to its acquisition by InMarket. Janine's experience also includes roles such as Customer Success Team Lead and Customer Success Manager, showcasing a strong background in customer engagement and operational leadership. Janine began the professional journey with Colgate-Palmolive, focusing on Voice of the Consumer Insights. Janine's educational background includes a Bachelor of Science in Economics from Quinnipiac University, where studies spanned from 2007 to 2012.