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Ondřej Novák has a diverse work experience. From 2020 to present, they have been working at Smartsupp as Head of Customer Care/Head of Customer Success, Head of Customer Care/Customer Success Manager, Customer Care Team Lead/Customer Success Manager, and Customer Success Manager. From 2009 to 2020, they were an Event Production Manager. From 2006 to 2009, they were a GATE Crasher and from 2009 to present, they were Head of Customer Support and Customer Support Agent at Sticky Password.

Ondřej Novák obtained a Master's degree in Economics from Masaryk University Brno between 2002 and 2008.