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Drew Ridgway is a Senior Product Readiness Manager at Smartsheet since October 2018, where responsibilities include achieving consensus on enterprise Smartsheet environments and managing end-to-end platform initiatives. Previously, Drew held roles such as Senior Customer Success Manager III, achieving a career average Net Revenue Retention rate of 107% while managing strategic accounts, and Customer Success Manager II, where over 100% quota attainment was consistently achieved. Prior experience includes client account management at Destination Europe, LLC and implementation consulting at Oracle and MICROS Systems, with a solid foundation in technical support from Huntington National Bank. Drew holds a Bachelor of Arts in Strategic Communications with a minor in General Business from The Ohio State University.