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Jessica Case has a diverse work experience spanning various roles and industries. Jessica currently works at SmartRent as a Manager, Support Engineering, a position they have held since May 2022. Prior to this, they were a Support Engineer at the same company from June 2021 to May 2022. Before joining SmartRent, Jessica worked at Centauri Health Solutions, Inc as a Team Leader from November 2017 to August 2020. In 2017, they had roles as a Disability Specialist at Human Arc and a Claims Specialist at TransPerfect. In 2015, they worked as a Customer Care Representative at Best Western® Hotels & Resorts and a Translator/Editor at Unbabel. Other previous roles include being a Nanny at Mrs **, providing customer service and administrative support at Galeries Lafayette, and working as an Au pair at AuPairCare Live-In Childcare. Overall, Jessica Case has a strong background in support engineering, customer service, and team leadership.

Jessica Case's education history includes several degrees and certifications. In 2020, they completed the Google IT Support Professional Certificate through Coursera, focusing on Information Technology. Prior to that, from 2008 to 2009, they attended Université Toulouse - Jean Jaurès, where they earned a Bachelor's degree in History and Communication. Before their time at Université Toulouse - Jean Jaurès, from 2005 to 2008, they also obtained another Bachelor's degree in History from the same university.