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Zahid Undre is a seasoned IT professional with over 15 years of experience in various support roles. Currently serving as a Desktop Support Specialist at Global Relay since May 2021, Zahid specializes in troubleshooting hardware and software issues across multiple devices and maintains internal systems, including the Cisco IP telephone system. Previously, Zahid held the position of Senior IT Support Analyst/Team Lead at Knight Frank for over 11 years, where responsibilities included supervising IT support teams and managing desktop support incidents. Earlier roles included IT Administrator and Email Migration Engineer at King's College Hospital NHS Foundation Trust, and Installation Engineer/Migration Analyst at South London Healthcare NHS Trust. Zahid holds a BSc in Information Systems from City, University of London.