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Ivana Dukic has a diverse work experience, starting in 2015 as an intern in automotive production for TCG Unitech GmbH. Ivana then continued their internships in customer consultancy and sales at Zgonc in 2017 and logistics at Lidl Österreich in 2018. In 2019, they moved into a role with Smarter Ecommerce (smec) as a junior customer success manager before being promoted to a client success manager in December 2021. The summary demonstrates their progressive growth and experience in various industries.

Ivana Dukic has a diverse education history. Ivana started their academic journey in 2011 at Business College Kirchdorf an der Krems, where they focused on marketing, economy, and languages. In 2016, they obtained their Bachelor's degree in Global Sales and Marketing from the University of Applied Sciences Upper Austria. During their time at the university, they also had an exchange semester in Espoo/Helsinki at Laurea University of Applied Sciences, studying business management. Building on their undergraduate education, Ivana then pursued a Master's degree in Digital Business Management from the University of Applied Sciences Upper Austria, which they completed in 2022.

In addition to their formal degrees, Ivana has obtained several certifications to enhance their skills and qualifications. In 2014, they received a Typing Certificate Professional from the Österreichischer Verband für Stenografie und Textverarbeitung. The following year, they obtained an Attestation de Participation à un Stage Linguistique from L'Ecole Supérieure de Français Langue Etrangère 'Pierre Overall' and a Cambridge Business English Certificate Vantage from the Academy of Cambridge English - English Language Teaching Online. In 2014, they also earned a Business Information and Office Management Certificate from the Bundesministerium für Bildung und Frauen. Lastly, in 2011, they received an ECDL Core Certificate from ECDL / ICDL Certification.