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Karen Johnson has over three decades of experience in the workers' compensation and claims management sectors. Currently serving as the Director of Operations at SmartCasualtyClaims since October 1992, Karen has cultivated a deep expertise in managing operational aspects of workers' compensation. Prior to this role, Karen held dual positions at HealthSmart from October 1992 to June 2022, first as Claims Office Manager and later as Senior Claims Manager, showcasing a long-standing commitment to excellence in claims management.