Marcos Santos Borges is a Technical Support Analyst PL at Sky.One Solutions since March 2019, specializing in Oracle Cloud Infrastructure, AWS, and Azure. Responsibilities include troubleshooting cloud services, managing backups, and providing support for both Windows and Linux servers. Prior experience at Atento from September 2010 to February 2018 encompasses various roles in telecommunications, including testing and configuring equipment, managing technical support, and assisting field technicians in resolving connectivity issues. Marcos holds a postgraduate MBA in Information Security and degrees in Computer Networks and Electronics, with a foundational education in Informatics.