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Stephen Roberts has extensive experience in customer support and technical assistance, currently serving as a Senior Support Customer Experience Manager at New Relic, Inc. since November 2017. Previously, Stephen held roles at Symantec as an Associate Product Support Analyst on the Executive Escalations team, and at Slack as a Senior Customer Experience Agent. Earlier in the career, Stephen worked as a Tech Support/Trainer at Phorest Salon Software and as a Broadband Support Agent at eir Ireland. Stephen completed a Certificate in Computer Programming at Dublin City University in 2022, further enhancing expertise in computer and information sciences.