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Lori Cocchia is an experienced professional with a diverse background in customer service and management across various industries. Since November 2017, Lori has served as the Customer Service Manager at Skura Style, effectively addressing customer service issues through Zendesk and engaging with the Skura community on multiple social media platforms. Concurrently, Lori has also worked as the General Manager at Cleaner Options since April 2017, focusing on customer acquisition strategies. Prior experience includes roles as Director of Customer Care at Domino Media Group, with responsibilities in customer service policies, and as Sales Operations support at EnerNOC. Lori's career showcases a strong foundation in leadership, strategic planning, and customer relations, supported by a Bachelor of Arts in Communication and a Master of Arts in Communication.