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Karima A. is an experienced professional with a strong background in customer support and management. Currently serving as the Customer Service Team Lead at Skillibrium since February 2023, Karima demonstrates excellent leadership skills honed during tenure as Team Manager at Tek Experts, where performance metrics were improved significantly and customer dissatisfaction was reduced by 70% within three months. Previously, Karima held various roles at Tek Experts, including Technical Support Engineer, successfully handling a high volume of support tickets from Microsoft customers. Additionally, experience as a Remote Website Administrator for a non-profit organization and an Administrative Assistant at Taraba State University showcases versatility and a commitment to quality in diverse administrative and technical settings. Karima A. holds a Bachelor of Science in Information Technology from Arab Open University.