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Joyce Chan is currently the Head of Service Culture & Quality at Singapore Airlines, with previous experience as an Assistant Manager Cabin Crew (Training), Senior IT Architecture Analyst, Business Analyst, and IT Process Analyst at the same company. Prior to this, Joyce worked as a Systems Analyst at Singapore Telecommunications Ltd. Joyce holds various certifications including ACTA v4 and v5, TOGAF8, and Six Sigma Green Belt. Joyce graduated from the National University of Singapore with a Bachelor of Computing with Merit in Information & Communications Management.