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Giorgi Shermadini is an experienced professional currently serving as the Head of Business Process Control Service at Silknet since April 2013, where responsibilities include overseeing KPI, SLA, and OLA control, managing business processes, and leading IT project compliance. Previous roles at Silknet included Head of Reporting and Analytics Department, Stream Lead for IT Transformation Projects, and Head of Technical Services Department. Giorgi also served as Chief Executive Officer at next level from June 2016 to June 2019, focusing on state tenders and pricing analysis. Prior experience includes a position as Senior Lecturer at EMIS, where Giorgi developed curricula and introduced training programs in computer sciences. Giorgi holds multiple degrees, including a Master's in Business Administration and a Diploma in Computer and Information Sciences.