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James Huang has over five years of experience in customer success roles. In 2022, they began working as a Customer Success Manager for Sigma Computing (hiring!). Prior to that, they were an Enterprise Customer Success Manager for Unit21 (2021), a Strategic Account Manager for Feedzai (2019), a Market Intelligence Consultant and an Enterprise Customer Success Manager for SimilarWeb (2017), a Customer Success Manager and a Customer Success Associate for Redbooth, Inc. (2016), and a Customer Success Representative for Scout RFP (2016). While at SimilarWeb, they were responsible for building strong executive relationships with Brands/Logos, conducting due diligence to develop and provide data driven insights, influencing future lifetime value, and identifying and facilitating up-sell and cross-sell opportunities.

James Huang attended San Francisco State University, where they earned a Bachelor of Arts (B.A.) in Communications.