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Lauri Ruha is an experienced professional in customer success and support, currently serving as a Customer Success Manager and previously as a Solution Support Specialist at Sievo since May 2021. Responsibilities include providing technical customer support, resolving incidents, implementing change requests, and offering consultation, alongside experience with SQL and Qlik BI tools. Prior to this role, Lauri served as a Customer Service Coordinator and Thesis worker at Kiwa Suomi, focusing on customer service, business support, and billing automation while writing a Master's Thesis on Robotic Process Automation. Earlier roles include Procurement Coordinator at Kiwa Suomi, part-time work while studying, and summer internships in financial administration at Kiwa Inspecta and Suomen Tietotoimisto STT. Lauri holds a degree from Aalto University, complemented by studies at the University of North Carolina at Chapel Hill.