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Gene Holland has over 25 years of work experience in various customer-focused roles.

In 1992, they started as a Regional Operations Manager at Deluxe Corporation, where they oversaw computer operations supporting the Eastern Regional Organization. Gene managed data for production facilities and various internal functions.

From 1998 to 2011, Gene worked as a Customer Support Manager at Maxwell Systems, where they established and managed processes for a software support organization. Gene supported a diverse customer base and multiple software products for the construction industry.

Starting in 2011, Gene joined Viewpoint Construction Software as a Customer Advocate Manager. In this role, they engaged customers, improved the customer experience, and worked on developing a scalable Customer Reference Program. Later, they became a Customer Engagement Manager, focusing on mid-market customers and improving internal processes.

Since 2017, Gene has been the Director of Customer Care at SICOM Systems, Inc. Their main goal is to enhance internal and external customer experiences by improving efficiencies and processes.

Overall, Gene Holland has a proven track record of improving customer experiences and implementing effective processes in customer-focused roles throughout their career.

Gene Holland attended Great Valley High School in Malvern, PA from 1972 to 1976. After completing high school, they enrolled at Millersville University of Pennsylvania from 1976 to 1980, where they earned a Bachelor's degree in Social Psychology.