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Priyanka Tripathy has a wealth of experience in customer success, product operations, customer delight, community operations, social media, and operations. In 2022, they began working as a Customer Success Lead at Shvasa. In 2020, they became a Product Operations Specialist at Twilio Inc. In 2019, they worked as a Customer Delight Lead (Operations) at Flynote, where they established NPS from scratch, audited and trained along with team leads, worked closely with the tech and sales team, handled ground staff, and introduced new tools. In 2018, they were a Community Operations Associate at Headout, where they engaged in sales communication, had in-depth knowledge of cities, interpreted data through excel sheets, worked with SaaS and CRM tools, and managed vendors. In 2017, they were a Social Media Intern at Edelman, where they handled social media handles, took ownership of projects and assignments, and worked closely with the tech and sales team. Finally, in 2015, they were an Operations intern at AIESEC in Kolkata, where they communicated with prospective clients, tracked leads to completion, and attended and represented the branch in conferences.

Priyanka Tripathy obtained a Bachelor's degree in Mass Communication/Media Studies from Amity University Kolkata between 2015 and 2018. Priyanka has also obtained three additional certifications: Oracle Certified Professional, MySQL 5.7 Database Administrator from Udemy in August 2022, Customer Service Mastery: Delight Every Customer from LinkedIn in May 2020, and Working with Upset Customers from LinkedIn in May 2020.