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Adam Simpson is an experienced ICT professional currently serving as an ICT Support Technician at Shoal Group Pty Ltd since July 2021, where responsibilities include managing support requests and end-user devices. Previously, Adam held roles as an ICT Support Officer at ECH Inc., an ICT Service Desk Specialist at Southern Cross Care (SA, NT & VIC) Inc., and an IT Technician at Green Triangle Electronics, focusing on providing ICT support, training, and customer service to various stakeholders. Adam began a career in customer service as a Sales Assistant at Kmart Australia Limited and has a solid educational background with training from TAFE SA.