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Dhawan joined Shiprocket after a stint of nearly 7 years with DishTV India Ltd., a leading Indian broadcast satellite provider, as its Head of Contact Experience. With over 20 years of robust professional experience, Amit has been associated with organizations in multiple industries such as DTH, Media, Telecom, Consumer Durables, BPO, IT, and BFSI across international markets.

With strong acumen in customer insights, Amit Dhawan possesses an exceptional specialty in strategically designing a superlative customer experience for revenue enhancement. He holds a bachelor’s degree in Electronics, along with a Postgraduate Diploma in Business Management from the Institute of Chartered Financial Analysts of India (ICFAI).

Aiming to drive greater customer loyalty at Shiprocket, Dhawan is focusing on building a high-performance culture around CX strategy through building scale and standards across customer touch-points to provide service excellence and seamless support for increased customer retention and enhancement of Shiprocket’s market share. Furthermore, he is responsible for the P&L of selected products in Shiprocket’s pipeline.