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Kristen Porcello is a seasoned professional with extensive experience in customer service and talent management. Currently serving as a Talent Specialist at ShipBob since September 2018, Kristen has also held positions as a Merchant Care Representative and a Customer Service Manager, leading a global team of seven individuals across India and the US. Prior experience includes a role as Corporate Care Lead at Grubhub, where responsibilities involved supporting specialists and monitoring daily operations, as well as earlier positions such as Restaurant Care Specialist and Customer Service Specialist. Before Grubhub, Kristen worked as a Universal Banker and Bank Teller at Wintrust Bank Chicago, contributing to compliance and customer transactions. Kristen's career began at Lakeland College Muskie Mart as a Student Supervisor, alongside an internship at the United Way of Sheboygan County, focusing on data analysis and volunteer resources. Kristen holds a Bachelor's Degree in Nonprofit Management & Sociology from Lakeland University.