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Marc Liff, MBA, CSPO, currently serves as the Lead HelpDesk Analyst at Shift4, where responsibilities include managing data from over 10,000 devices for software updates and troubleshooting complex support issues. Prior experience includes a Sr. Analyst role in Business Process Management at Northern Trust Corporation, focusing on reporting and client data insights, as well as providing administrative support as an Office Assistant. Marc holds a Master of Business Administration from San Diego State University and a Bachelor of Science in Business Administration with a Marketing Specialization from the University of California, Riverside.