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JP Mercier began their work experience in 2011 as a Technical Writer at Wolters Kluwer, where they wrote user interface text and help files for software developed by Canadian and American teams. In 2012, they moved to Sherweb, starting as a Web Strategist and then advancing to Marketing Manager, Web & Creative, and ultimately Director of Marketing Agency & Operations. At Sherweb, they managed cross-functional teams to deploy innovative marketing campaigns, focusing on promoting cloud services through various channels.

JP Mercier completed a Bachelor's degree in Communication, Writing, and Multimedia from Université de Sherbrooke in 2010. In addition, JP obtained certifications in Google Analytics from Google in 2023 and Microsoft 365 from Sherweb in 2020.