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Gary Jennings is a seasoned professional with extensive experience in claims management and consulting. As the Principal of Strategic Claims Direction LLC since July 2009, Jennings focuses on developing industry-standard claims programs and enhancing client services through performance reviews and strategic performance monitoring. Concurrently, Jennings serves as a Claims Consultant for Robert E. Nolan and Shelter Island Risk Services, performing claims audits and process efficiency reviews across various lines of insurance, including liability and workers' compensation. Previous roles include Director of Technology & Process Management at Crawford & Company, Manager of Claims Consulting at KPMG LLP, and Director of Casualty Claims Consulting at PricewaterhouseCoopers LLP. Jennings holds a BSBA in Marketing and Economics from the Haslam College of Business at the University of Tennessee and an MBA from Middle Tennessee State University.