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Mateus Pacifico is an experienced professional in technical support and software coordination, currently serving as Coordenador de suporte and Líder técnico at Seventh since May 2016. In 2021, responsibilities expanded to leading the technical support team for software solutions including Situator and Portaria na Nuvem. Key roles involve facilitating communication between support, development, and clients, optimizing support processes, participating in recruitment, and developing educational materials. Previous experience includes technical support at UDESC-SESTEC and foundational roles at Supermercado Magia. Mateus holds a Técnico degree in Maintenance and Support in IT and a Technologist degree in Systems Analysis and Development from SENAI Florianópolis, alongside further education from SENAC and Descomplica Faculdade Digital.