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Niels Kleinschmidt has a diverse work experience spanning over several years. Niels is currently working as the Director of Sales at Servion Global Solutions since February 2022. Prior to their current role, they held the position of Senior Principal Account Manager and Principal Account Manager at TTEC from October 2019 to February 2022.

Before joining TTEC, Niels worked at Optanix where they served as the Director of Service Delivery & Support from June 2019 to October 2019. Niels also held various roles at Optanix including Service Desk Manager, Supervisor Team Lead, and Service Desk Supervisor from February 2014 to June 2019.

Earlier in their career, Niels worked as an IT Professional at Anaren Inc. from May 2006 to February 2014.

Throughout their work experience, Niels has gained extensive expertise in sales, account management, service delivery & support, and IT.

Niels Kleinschmidt attended Syracuse University from an unknown start year until 2013. There, they studied Information Management & Technology and Business Management. Additionally, they obtained the ITIL Foundation certification from AXELOS Global Best Practice in 2014, followed by the ITIL Expert certification in 2017.