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Erin Willbanks is an accomplished professional with extensive experience in customer success and strategic management across various technology companies. Currently serving as Senior Manager of Strategic Success at ServiceTitan, Erin previously held roles including Director of Customer Success at Sonar and Head of Customer Experience at PadSplit, where responsibilities included developing customer success strategies and enhancing customer satisfaction metrics. Earlier positions involved leadership in implementation and consulting services at companies such as RoadSync and Salesfusion, focusing on improving customer onboarding, technical support, and user experience. Erin's career began at iHealth Technologies as Test File Coordinator, following the attainment of a Bachelor of Business Administration in Management Information Systems from Georgia College & State University.