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Khairul Azuan Ariffin is an experienced IT professional with a strong background in application support and engineering. Currently serving as a Senior App Support Engineer at ServiceRocket since October 2022, Khairul previously held the position of Senior TMS Support Engineer at Cloud Logistics by E2open from January 2019 to October 2022, specializing in cloud-hosted Transportation Management Systems and utilizing Ruby scripting for data operations. Prior roles include Global Support Engineer at E2open, where Khairul provided Tier 2 SaaS support, and various positions at Hewlett Packard Enterprise, focusing on Active Directory and Exchange administration, alongside server migrations and technical support. Khairul started the career as a Migration Engineer and Wintel Technical Support Engineer at HP, showcasing a diverse skill set across multiple IT domains. Khairul holds a Diploma in Computer Science, Multimedia from Universiti Teknologi Malaysia.