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Jan Knijnenburg is currently the Incident-en gebruikersondersteunings manager at Gemeente Leiden, after working as the Incidentenmanager at Servicepunt71. Prior to that, Jan held roles such as PCOUWillibrord at PCOU Willibrord, Change-Problemmanager at TUI fly Netherlands, and Incident- en Problem manager at Haaglanden Medisch Centrum HMC. Jan has also worked at companies such as TIGIT B.V., CZ, Konica Minolta Business Solutions Nederland BV, Seaway Heavy Lifting, and Tele2 in various managerial and leadership positions within the IT sector. Jan holds a degree in Computer and Information Sciences and Support Services.