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Roxana M. currently serves as the Director of Business Operations at ServiceNow, where leadership of the South Business Operations Team encompasses strategy, quota setting, and various performance review processes. Prior to this role, Roxana M. was a Senior Manager of Business Operations at VMware, focusing on strategy and resource optimization for the Commercial & Inside Sales organization, and developed analytics to enhance performance. Roxana M. also held the position of Global Manager of Sales Programs at Autodesk, leading a team dedicated to process optimization and productivity tools. Previous experience includes roles as Sales Operations Manager at both ServiceNow and HP, managing teams to support complex deal structuring and campaign initiatives. Educational qualifications include a Certificate in Business Strategy and Financial Performance from INSEAD and a Master's degree in Business Administration and Management from the Academy of Economic Studies.