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Praveen Karunakaran possesses extensive experience in sales operations and customer support, currently serving as Team Lead for Renewal License Support at ServiceNow since August 2020. Prior to this role, Praveen held various positions at Dell EMC, including Sales Operations Analyst and Specialist, where duties encompassed overseeing sales operations and maintenance contracts. Earlier experience includes an internship at Emami Frank Ross, focused on customer interactions in the retail sector, and serving as an Account Assistant at Ashok Labels, managing accounting tasks. Praveen holds a Bachelor’s Degree in Business Administration and Management from AAKASH International Business Management College and a High School Diploma in Computer Science from East West College of Management.