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Jerry Campbell possesses extensive leadership experience across various sectors, with a focus on customer experience, operations management, and workforce optimization. As the Director of Customer Workflows at ServiceNow, Jerry Campbell oversees a global team of product portfolio managers, driving the adoption and implementation of multiple service management solutions. Prior roles include Director of E&I Ops Consumer Services at UnitedHealthcare, where Jerry Campbell enhanced customer experience using industry benchmarks, and Senior CX Manager at 7-Eleven, leading significant improvements in customer service metrics through technology implementations. With a strong military background, Jerry Campbell held various management positions in the U.S. Air Force, overseeing large teams and budgets, and ensuring operational readiness. Educational credentials include an MBA in International Business and certifications in Customer Experience Management.