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Jonathan Marr possesses extensive experience in customer service and operational improvement, holding senior leadership roles at multiple organizations. As Senior Director and Head of Customer Service Continuous Improvement at SEPHORA, Jonathan focuses on enhancing customer experience. Prior roles include Director of Customer Service at AAA Northern California, Nevada & Utah, and various director positions at Walmart.com, where responsibilities encompassed operations for customer service and fulfillment. Jonathan's career began at Digitas as a Senior Analyst in Strategy and Analysis. Jonathan holds a BA in Economics from Yale University and an MBA from The Tuck School of Business at Dartmouth.