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Charles Libault is an experienced professional in digital marketing and customer relationship management, currently serving as the Global Data & CRM Manager at Laboratoires Filorga since June 2022. In this role, Charles focuses on creating and implementing global customer data strategies, launching omnichannel loyalty programs, and optimizing marketing automation efforts. Prior to Filorga, Charles was the Digital & CRM Marketing Manager at Napaqaro, where responsibilities included developing a single customer view and enhancing the omnichannel customer journey. Charles also has a background in marketing project management at ASM Clermont Auvergne, and earlier roles included marketing and communication assistant at Mercure Les Bains Romains and research officer at Mediafix. Charles holds a Master's degree in International Marketing & Communication from KEDGE Business School and has completed various degrees in international business and management.