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Nicholas Fleming is a seasoned customer success and account management professional with extensive experience in client-facing roles. Currently serving as a Customer Success Manager and previously as an Account Manager at Semrush since November 2021, Nicholas has a strong background in customer care from earlier positions such as Customer Care Manager at Precious Pals and Team Supervisor at Alorica and Xerox. Notable achievements include ranking consistently in the top three for performance metrics, facilitating team member promotions, and launching the first remote customer care team at Xerox. Nicholas has demonstrated a commitment to driving team success through effective coaching and process improvement.