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Michael Wilcox is a seasoned professional with extensive experience in the hospitality and customer service industries. Recently semi-retired since September 2020, Michael previously held various managerial roles at Marriott Vacations Worldwide Corporation from November 2004 to September 2020, including Customer Advocacy Manager and Guest Relations Manager, where the focus was on enhancing guest experiences. Additional roles included Senior Marketing Executive, responsible for managing a team dedicated to optimizing vacation experiences, and Front Desk Manager. Prior to this, Michael worked as a Corporate Travel Consultant at Corporate Vacations, American Express Travel, and as a Sales Representative at Universal Liquor Corporation. Michael holds a Bachelor of Science degree in Environmental Engineering Technology from Syracuse University and an Associate's degree in Tourism and Travel Services Management from Corning Community College.