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Lynn Nguyen has a diverse and extensive work experience in the field of customer experience and marketing. Lynn has held various roles in different companies and has demonstrated their expertise and skills in managing customer strategy and improving client experience. Lynn served as the Head of Client Experience at Scope (Aust) starting in November 2023. Prior to that, they were the Group Manager of Customer Strategy at Scope (Aust) from January 2017 to November 2023. Lynn also worked at Pearson, where they served as the Senior Customer Experience & Insights Manager from February 2016 to January 2017. Before that, they held multiple roles at Pearson, including Marketing Manager - Customer Centricity; Inside Sales Manager from May 2014 to January 2016, and Pearson Inside Sales - Professional and Higher Education from March 2014 to May 2014. Lynn began their career at Pearson plc, where they worked as a Portfolio Manager - Professional and Applied from October 2012 to January 2014, and as a Marketing Solutions Manager - FE/HE/WBL from June 2010 to September 2012.

Lynn Nguyen's education history includes the following:

- In 2014, they obtained a Professional Diploma in Digital Marketing from the Digital Marketing Institute.

- In 2018, they earned a Certificate in Data-driven Marketing from ADMA IQ.

- In 2017, they completed a course in Delivering Project Results: Change Management for Project Managers from Prosci.

- In 2013, they participated in the Pearson Career Development Programme 2013 (UK & EMEA).

- In 2007, they received a Graduate Diploma in Legal Practice from The College of Law, North Sydney.

- From 2001 to 2005, they pursued a Bachelor of Laws (LLB)/B International Studies degree from Western Sydney University, with a major in Asian Studies and a minor in French.