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Erica W. has worked in various roles since 2013. Erica began their career at LabCorp as a Specimen Processor in 2013 and then moved to American Traffic Solutions as a Violations Processor / Data Entry Specialist. In 2016, they joined Reputation.com, where they held the roles of Jr. Technical Solutions Engineer, Technical Solutions Engineer, and Specialist, Business Listings. In 2020, Erica moved to ChargePoint, where they worked as a Technical Support Engineer, remotely assisting customers and certified installers with installing, troubleshooting, removing and replacing several electric car charging technologies. Most recently, Erica has been employed as a Technical Support Specialist at Workiva since 2021 and at Klara since 2022.

Erica W. attended Mesa Community College from 2010 to 2018, where they earned an Associate of Arts (A.A.) in Computer Programming. Erica also holds several certifications, including Workiva Platform: Prepare and Workiva Platform: Report, both obtained in August 2021, as well as Certificates of Completion in SQL Fundamentals, CSS Fundamentals, JavaScript Fundamentals, PHP Course, and HTML Fundamentals, all obtained between September 2015 and April 2016.