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Grace Wu has a solid work experience spanning over multiple companies and roles. Grace started their career in 1995 as a Consultant in Strategic Marketing at Ogilvy & Mather Public Relations. In 1997, they joined Le Merdien Changi as the Head of Communications. In 2000, they became the Director of Corporate Communications at Certis Cisco Singapore. Their most recent position was as Vice President (Special Grade) of Customer Experience & Communications at SBS Transit Ltd, where they started in September 2006 and held the role until January 2020. Prior to that, they were the Vice President of Corporate Communications at SBS Transit Ltd. With their extensive experience in corporate communications and customer experience, Grace Wu has developed a strong skill set in these areas.

Grace Wu attended the National University of Singapore from 1987 onwards, studying towards a Bachelor of Business Administration (BBA) degree with a focus on Marketing.