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Louise Correia is a specialized expert in complex projects with a focus on technology, user experience, and digital products at Saúde Petrobras since December 2020. In this role, Louise has managed the strategic project portfolio, prioritized initiatives to enhance beneficiary and provider experiences, and served as the Product Owner for the Saúde Petrobras app and the Beneficiary Portal. Previous experience includes organizing the Customer Success Meetup Brasil, fostering a customer-centric culture at Onawa, and implementing customer success strategies at All Integra. Louise's early career involved roles in human resources and project analysis at Lecca, highlighting a strong foundation in process mapping and operational support. Academic qualifications include a Bachelor's degree in Administration and an MBA in Business Management.