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Leonardo Luz has a diverse background in IT support and service roles, currently serving as a Service Desk Agent at Salsa Digital since May 2023. Prior experience includes a brief tenure as an IT Support Specialist at HP, where responsibilities involved deploying new laptops and assisting users with data backup. Leonardo also worked as a Warehouse Assistant at Harry the hirer, where language skills in English were improved. Previous roles include Help Desk Technician at INOVA Serviços em redes LTDA, providing logistical support and remote assistance, and Helpdesk Technician positions at Americanet and FIT TELECOMMUNICATIONS, focusing on troubleshooting user issues and configuring workstation setups. Leonardo's education includes certifications from Sydney Business and Technology College and Sydney School of Business and Technology.