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Sum Yee Choi is an experienced ICT RPA Specialist at Oxford City Council since July 2017, demonstrating expertise in Robotic Process Automation with multiple project releases and certification as a UiPath Certified Professional Associate RPA Developer. Prior roles encompass positions in ICT Service Delivery, providing technical support and user onboarding, and an extensive background in customer service, including roles at The Chinese Cottage, The Oxford Belfry Hotel, and various catering and housekeeping positions. Sum Yee Choi holds a Bachelor of Arts degree in Hospitality Administration/Management from Bournemouth University, complemented by volunteer work at the British Heart Foundation.