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Tracy Smith has over 30 years of work experience in the financial services industry. Tracy began their career in 1990 as a Client Service Representative and Special Account Processer at American Transtech. In 1991, they moved to Kemper Financial as an Adjustment and Transaction Processer. The following year, they joined SEI Corporation as an Account Manager. In 1993, they began working at BNY Mellon, where they held the roles of Business System Analyst, Section Manager - Transaction Processing, and Quality Assurance Analyst. In 1997, they joined Conduent as a Client Principal - Account Manager/Business Analyst. Most recently, they have been working at SalesPage Technologies as an Operations Manager since 2021.

Tracy Smith obtained their Bachelor's Degree in Marketing from The George Washington University in 1988, having started their studies in 1984.