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Patrice Sawchuk is a seasoned leader in customer success, currently serving as VP of Global Customer Success & Renewals at Salesloft since April 2024. Previously, Patrice held a Senior Director position at ServiceNow, overseeing the AMS Customer Success team where significant achievements included reducing churn and increasing gross and net revenue retention rates while improving customer satisfaction metrics. Patrice's extensive experience at Kronos Incorporated involved transforming a 50+ global Customer Success team to focus on strategic partnerships and operational success in cloud services, preceded by various roles in project management and customer advocacy at Vislink Services. Patrice holds a Bachelor's degree in Communications/Journalism and a Master's in Business Administration, supplemented by a certification in Project Management.