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Dr. Anna-Sophie de Andrade Oertzen is an experienced professional in the fields of service design and innovation within healthcare and life sciences. Currently serving as an Innovation Partner at Salesforce, Dr. Oertzen holds various titles, including Innovation Consulting Manager and Strategic Innovation Consultant. Dr. Oertzen has shared expertise as a speaker at prominent conferences such as the Deutscher Designtag and Service Design Global Conference, while also serving as an accredited Service Design Trainer at the Service Design Network Academy. Additionally, Dr. Oertzen has worked as a Design/User Researcher and Consultant for organizations like Patient Innovation and the Service Science Factory. Dr. Oertzen's educational background includes an Executive Certificate Program in Management and Leadership from MIT Sloan Executive Education and a specialized course in Driving Health Care Strategy in the COVID Era from Harvard Medical School.