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Jacqueline Abernathy is a seasoned professional in customer success and digital marketing with extensive experience across various leadership roles. As Vice President of Customer Success at Juro, Jacqueline drives operational efficiency for an AI contract collaboration platform. From November 2021, Jacqueline has also served as a Customer Success Coach at Sales Impact Academy, providing live coaching for customer success managers. Previous roles include RVP of Customer Success for EMEA at Outreach, where Jacqueline significantly improved gross renewal rates, and Vice President of Customer Success at Wunderkind, overseeing organizational growth and team expansion. Jacqueline's career began at Energy Acuity, progressing from Research Analyst to Digital Marketing Manager, illustrating a solid foundation in strategic marketing and analysis. Jacqueline holds a BS in Business Administration & Marketing from the University of Colorado Boulder and studied at East China Normal University.