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Harminder Bal has extensive experience in operations and quality management at Royal Mail, having served as Operations Shift Manager at the London Mount Pleasant Mail Centre since December 2005, where responsibility includes production management and leadership of teams, focusing on automation and customer service quality. Previous roles at Royal Mail include SE Region QC Technical Lead, Quality Control Lead, Focused Improvement WCM, and Quality Lead WCM, emphasizing quality enhancement and process improvements through collaboration with teams and stakeholders. Early career positions at Royal Mail Mount Pleasant included Late Shift Manager and International Group Manager. Harminder Bal holds a BA (Hons) in Business and Marketing and a HNC in Business and Finance from the University of East London.