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Sophie Macfarlane-Smith has extensive work experience in the field of customer engagement and business management. Sophie currently serves as the Head of Customer Engagement at Rolls-Royce SMR since September 2020 and also holds the position of Head of Customer Business at the same company since November 2021. Prior to their current role, Sophie worked at Rolls-Royce as a Customer Account Manager starting from April 2014. Sophie also held the position of Manager at Rolls-Royce since June 1996. Sophie's professional background includes a secondment at the Department of Energy and Climate Change, where they served as the Head of Capability at the Office for Nuclear Development from January 2013 to April 2014. Sophie's expertise lies in customer engagement, business management, and nuclear development.

Sophie Macfarlane-Smith completed their Bachelor of Science (BSc) degree in Physics at Durham University from 1992 to 1995. Sophie then pursued a Master of Science (MSc) degree in Physics & Technology of Nuclear Reactors at the University of Birmingham from 1995 to 1996. There is no information available on any further educational degrees or institutions attended.