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Matthew Willis has over a decade of experience in customer delivery and energy management, currently serving as an Area Customer Delivery Manager at British Gas since September 2013. Prior roles at British Gas include Customer Delivery Manager, Smart Energy Manager, Smart Energy Coach, and Smart Energy Expert, showcasing a progressive career in enhancing customer experiences and energy solutions. Prior to this, Matthew held the position of Team Leader at Co-operative Food from March 2010 to January 2016, demonstrating strong leadership skills in the retail sector.