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Charlotte has a diverse work experience spanning different industries and roles. Phoo Pyae is currently working at ROI Hunter as a Strategic Client Success Manager, where they focus on developing and maintaining strong relationships with clients in the UK and EU region. Their responsibilities include training clients, identifying sales opportunities, and leading business reviews.

Prior to their current role, Charlotte worked as a Research Executive at Ipsos, where they conducted data collection for mystery shopping research projects. Phoo Pyae also worked at Yoma Bank as a Senior Brand Communications Manager, where they managed relationships with stakeholders, drafted press releases, and developed communication materials.

Additionally, Charlotte has experience in marketing and communications roles. Phoo Pyae was the Head of Communications at SolarHome, where they were responsible for marketing communications and office management. Phoo Pyae also worked at Zagar Communications as an Account Manager and Junior Account Manager, where they developed marketing programs and managed client relationships.

Charlotte's earlier experiences include working as a Marketing Officer at Zilpa Tech, a Media Planner at Shwe Than Lwin Media, and a News Reporter at The Voice Weekly Journal.

Overall, Charlotte's work experience showcases their expertise in client management, research, brand communications, marketing, and media planning. Phoo Pyae has a strong track record of developing and maintaining relationships, driving sales, and implementing effective communication strategies.

Phoo Pyae Pyae Soe (Charlotte) has a diverse education history. Phoo Pyae completed their Master of Arts (MA) degree in Society, Communication and Media at Charles University from 2019 to 2021. Prior to that, they obtained a Bachelor's Degree in Graduate Diploma in Business Management from The Association of Business Executive (abe, UK) between 2013 and 2015. In 2010 to 2013, they pursued a Diploma in English with a focus on English Language and Literature/Letters at SEAMEO Regional Centre for History and Tradition. Additionally, they obtained a Diploma in Information Technology from the National Management Degree College in 2011 to 2012. Charlotte's educational journey began with a B.A (Journalism) degree specializing in Journalism from the University of Yangon, National Management College, which they completed from 2008 to 2012. In 2011, they also received training in Mass Communication/Media Studies from Myanmar Egress Capacity Development Center.

Furthermore, Charlotte has obtained several certifications to enhance their skills. These certifications include "Introduction to Data Studio" from Google Digital Academy (Skillshop) in December 2021, "Getting Started With Google Analytics 360" in September 2021, "Advanced Google Analytics" in August 2021, and "Google Analytics for Beginners" in August 2021. Additionally, they have earned the "Certified Customer Success Manager (CCSM) Level 1" certification from SuccessHACKER in January 2022.