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Jeffrey Preston serves as the Remote Support Supervisor for IoT and MES at Rockwell Automation since May 2023, where responsibilities include managing a team of remote support engineers focused on delivering technical support for Information Software products. Prior to Rockwell Automation, Jeffrey worked at GE Digital from May 2012 to August 2022 in various roles, culminating as Services Manager for Digital Support Engineering, overseeing an international team dedicated to monitoring cloud application performance. Highlights of this tenure include achieving an 87% employee satisfaction score and a 96% contract renewal rate through proactive support initiatives. Earlier positions include Project Engineer at Aerotek, leading the implementation of a design traceability system, and Technical Application Consultant at Neundorfer, Inc., specializing in air pollution control equipment. Educational qualifications consist of an MBA from Lake Erie College and degrees in Electronic Engineering Technology from Cleveland State University and Lakeland Community College.